How to request deletion
- Send an email from the address registered to your ELLECTRA account to ellectrawebsite@gmail.com.
- Use the subject ELLECTRA account deletion request.
- Include your registered name. Do not include your password, QR activation password or Google/Amazon credentials.
- We will verify control of the registered email and confirm when processing is complete.
What is deleted
The request removes the customer profile, active sessions, rooms, appliance labels, timers, scenes, push tokens and voice-assistant authorizations associated with the account. Activated products are released through a controlled support process so they cannot be silently claimed by another account.
What may be retained
Minimal security, fraud-prevention, transaction or legal records may be retained when required by law or necessary to resolve disputes. Retained records are access restricted and removed when no longer required.
Processing time
We aim to acknowledge requests within seven days and complete verified deletion within thirty days, subject to legal or security obligations.
Unlink ELLECTRA from Google Home or Amazon Alexa as well if you want those providers to remove their existing connection records.